Q: What makes Free City Sweatpants unique?
A: Our sweatpants are designed with comfort, style, and sustainability in mind. Made from high-quality, eco-friendly materials, each pair offers a perfect blend of softness and durability, ensuring you look great and feel comfortable all day long.
Q: Do you offer sizes for all body types?
A: Yes! We believe in inclusivity and offer a wide range of sizes for every body type. Check our size guide for detailed measurements to find your perfect fit.
Ordering
Q: How do I place an order?
A: Simply select the product you wish to purchase, choose your size and color, and click on the “Add to Cart” button. Once you’re ready to complete your purchase, go to your cart and follow the checkout process.
Q: Can I change or cancel my order after placing it?
A: Orders can be modified or canceled within 1 hour of placement. Please contact our customer service team immediately to assist you with any changes.
Shipping
Q: Do you offer international shipping?
A: Yes, we ship worldwide! Shipping costs and delivery times vary depending on the destination. Please refer to our shipping policy for more details.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. Use this number on our website to track your order’s status.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. Please refer to our return policy for detailed instructions.
Q: How do I exchange an item?
A: To exchange an item, please return the original item for a refund and place a new order for the item you wish to receive in exchange. Contact our customer service for assistance if needed.
Customer Service
Q: How can I contact customer service?
A: Our customer service team is available to assist you. You can reach us via email at support@freecitysweatpants.com or through our website’s contact form.
Sustainability
Q: What is Free City Sweatpants doing to promote sustainability?
A: We are committed to sustainable practices, including using eco-friendly materials, minimizing waste, and supporting fair labor practices. Learn more about our sustainability efforts on our website.
Payment
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, PayPal, and other digital wallets. Visit our payment options page for more information.
Security
Q: Is my personal information safe on your website?
A: Absolutely. We use industry-standard encryption and security protocols to ensure your personal and payment information is protected.